LAST UPDATED DATE: 14 FEB, 2025
At XtraMG, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our Refund and Returns Policy is designed to make the process simple and hassle-free. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The product must be in its original condition, unopened, and unused.
- The product must be in its original packaging, including all labels, seals, and accessories.
- A valid proof of purchase (e.g., order number or invoice) must be provided.
- The return request must be initiated within [Insert Number] days of receiving the product.
Note: Certain products, such as perishable items, personalized products, and intimate care items, may not be eligible for return or refund unless they are defective or damaged.
2. Non-Returnable Items
The following items are generally non-returnable:
- Prescription medicines (unless damaged or incorrect).
- Perishable goods (e.g., vitamins, supplements).
- Personal care items (e.g., masks, gloves, or intimate hygiene products).
- Products with broken seals or tampered packaging.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer support team at [Insert Contact Information] within [Insert Number] days of receiving your order. Provide your order number, product details, and reason for return.
- Return Authorization: If your return request is approved, we will provide a Return Authorization Number and instructions for returning the product.
- Pack and Ship: Securely pack the product in its original packaging and include all accessories. Ship the product to the address provided by our team.
- Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4. Refund Process
If your return is approved, we will process your refund within [Insert Number] business days. The refund will be issued to the original payment method used during the purchase. Please note:
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).
- Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or refund at no additional cost to you.
6. Cancellation Policy
You may cancel your order before it is shipped. To request a cancellation, contact our customer support team at [Insert Contact Information]. If the order has already been shipped, you will need to follow the return process upon receiving the product.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.
8. Contact Us
For any questions or assistance regarding returns and refunds, please get in touch with our online support team by visiting the Contact Us page or mail us at support@xtramg.com.
9. Policy Updates
XtraMG reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.
Thank you for shopping with XtraMG. We value your trust and are committed to ensuring a seamless and satisfactory shopping experience.
XtraMG – Shop Smart, Stay Healthy!