LAST UPDATED DATE: 14 FEB, 2025
At XtraMG, we are committed to providing a seamless and satisfactory experience for all our customers. However, if you encounter any issues or have concerns regarding our products, services, or website, we have a structured Grievance Redressal Policy in place to address and resolve your grievances promptly and effectively.
1. Lodging a Grievance
If you have a complaint or concern, you can lodge a grievance through the following channels:
- Email: support@xtramg.com
- Phone: [Insert Grievance Helpline Number]
- Webpage: Submit a grievance form through our Contact Us Form.
- Postal Address: [Insert Physical Address for Grievance Correspondence]
Please provide the following details when submitting your grievance:
- Your name and contact information.
- Order ID or transaction details (if applicable).
- A clear description of the issue or concern.
- Any supporting documents or evidence (e.g., screenshots, photos).
2. Grievance Resolution Process
Once your grievance is received, we will follow these steps to ensure a timely resolution:
- Acknowledgment: We will acknowledge your grievance within 24-48 hours of receipt and provide a unique reference number for tracking.
- Investigation: Our grievance redressal team will investigate the issue thoroughly, which may involve contacting you for additional information.
- Resolution: We aim to resolve most grievances within 7-10 business days. If the issue requires more time, we will keep you informed of the progress.
- Closure: Once resolved, we will notify you of the outcome and ensure your satisfaction.
3. Escalation Mechanism
If you are not satisfied with the resolution provided, you may escalate your grievance to our Senior Grievance Officer:
Name: [Insert Senior Grievance Officer Name]
Email: [Insert Senior Grievance Officer Email]
Phone: [Insert Senior Grievance Officer Phone Number]
Address: [Insert Senior Grievance Officer Address]
4. Feedback
Your feedback is valuable to us. After your grievance is resolved, we may request your feedback to help us improve our services.
5. Policy Updates
XtraMG reserves the right to update or modify this Grievance Redressal Policy at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.
We are committed to ensuring your concerns are addressed promptly and fairly. Thank you for trusting XtraMG as your health and wellness partner.
XtraMG – Shop Smart, Stay Healthy!